How can we help?
We’re passionate about support and we’ve made it easier for you to get it 24/7.
Remote IT Support Services
- 24/7 IT remote service desk services, 365 days a year. This can be a co-sourced service desk or fully outsourced).
- ITIL-compliant services include Service desk, Incident management and Problem management processes.
- Monthly reports detailing how many calls were logged and trend analysis.
- SLAs for incident response and resolution.
- Other services can be added as required to build the perfect support model for you.
Support your IT
- 24/7/365 infrastructure monitoring and fault resolution.
- Routine, preventative maintenance such as clearing our log files, and applying patches and security updates.
- Monthly reports detailing activity and trend analysis.
- ITIL-compliant service – service desk, incident management, problem management processes
- SLAs for incidents. response and resolution
- Other services can be added as required to build the perfect IT support model for you.
Help with Cyber Security
- Instant response to a Cyber Security incident
- Proactive Cyber Security as a service.
- Access to our Cyber Security team when you need them.
- Incident response and forensics when you need it.
- 24×7 SOC Team monitoring your environment.
Consulting and Resource
- Access to leading IT consultants for instant support and advice.
- DevOps and Cloud expertise on demand.
- Advise on projects you may be considering and need help with.
- Backfill IT resourcing when you need it.
- Strategy on Digital Migrations.
WHY CHOOSE US
Why do customers choose Davelite Pro Solutions Support Services?
We live the values that have been instilled in our organisation. We deliver and we respond and in today’s world, partnering with a partner that has speed and agility will provide the foundation for your business to grow.
