Refund and Return Policy :

Effective Date: July 1st 2023

Thank you for choosing Davelite Pro Solutions for your IT needs. We want to ensure that you are completely satisfied with our products and services. This Refund and Return Policy outlines the terms and conditions governing refunds and returns. By purchasing our products or using our services, you agree to the terms described below.

1. Software and Digital Products

1.1 Refunds: As most of our products are digital in nature (e.g., software, licenses, downloadable content), we generally do not offer refunds for these purchases. However, if you encounter technical issues or have trouble accessing the product, please contact our customer support, and we will make every effort to assist you.

1.2 Defective or Faulty Products: In the rare case that you receive a defective or faulty digital product, please contact us within [number of days] from the date of purchase, and we will investigate the issue. If the problem is confirmed, we will provide a replacement or issue a refund at our discretion.

2. Hardware and Physical Products

2.1 Returns: If you purchase hardware or physical products from us, you have Seven (7) days from the date of delivery to request a return for any reason. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2.2 Return Process: To initiate a return, please contact our customer support team, and they will guide you through the return process. You may be responsible for return shipping costs unless the return is due to a defect or error on our part.

2.3 Refunds: Upon receipt and inspection of the returned product, we will process the refund within [number of days] to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment processor.

2.4 Non-Returnable Items: Certain items are non-returnable, including but not limited to software licenses or products with downloadable content that have been activated, personalized or customized items, and products that are no longer in their original condition or packaging.

3. Services

3.1 Refunds: If you are dissatisfied with any of our services, please contact our customer support within two (2) of the service delivery date. We will review your concerns and, depending on the situation may offer a refund or credit towards future services.

4. General Terms

4.1 Change of Mind: We do not provide refunds or returns for a change of mind or circumstances beyond our control.

4.2 Warranty: Our products and services may come with warranties, either expressed or implied. Please refer to the specific product or service documentation for warranty details.

4.3 Force Majeure: We shall not be liable for any delay, failure, or disruption of our products or services arising from causes beyond our reasonable control, including but not limited to acts of nature, governmental actions, or labour disputes.

5. Contact Us

If you have any questions, concerns, or requests regarding our Refund and Return Policy, please contact us at:

Refund and Return Policy

📞 +254726304923
📞 +254717406133
📞 +254780593237


📞 +254726304923
📞 +254717406133
📞 +254780593237
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